Frequent Question
FAQs — Everything You Need to Know
⏳ How long does it take to make an exchange?
You can request an exchange within 15 days of your purchase. Just reach out to us and we’ll guide you through the process!
📦 What if my jewelry doesn’t arrive in perfect condition?
Don’t worry — we’ve got you covered.
If your order arrives damaged or faulty, please contact us at 📩 jewelryavril@gmail.com
Send us a photo and your order number so we can help you ASAP.
🛡️ Do you offer a warranty?
Yes! We’re proud of the quality of our jewelry and offer a 15-day warranty for manufacturing defects.
✔️ Covered under warranty:
- Loose clasps or settings
- Breakage due to production issues
⚠️ Not covered:
- Damage from improper use
- Regular wear and tear
- Water exposure (gold), bending, or impact
If you think your piece has a defect, contact us with photos and your order number — we’ll gladly look into it and offer the best solution. We want you to love every piece you wear 💖
✨ What material is the jewelry made of?
Every single piece is made of 925 sterling silver — a high-quality material known for its durability, shine, and timeless appeal.
