Frequent Questions

How long does it take to make an exchange?

You can request an exchange up to 10 days after the purchase.

What should I do if the product does not arrive in good condition?

Contact us at or by whatsapp 3515210292

Do the jewels have warranty?

Our jewelry has a manufacturing warranty, i.e. for a manufacturing error. For example, the clasp of a chain does not work (the request for warranty in this case must be within 3 days after delivery of the jewelry).

NO WARRANTY for use, since the jewels are delicate pieces that require certain care. WE DO NOT EXCHANGE USED OR BROKEN ACCESSORIES - We are not responsible for the neglect of accessories.

What material is our jewelry made of?

All our jewelry is made of 925 silver