Frequent Questions
How long does it take to make an exchange?
You can request an exchange up to 10 days after the purchase.
What should I do if the product does not arrive in good condition?
Contact us at jewelryavril@gmail.com or by whatsapp 3515210292
Do the jewels have warranty?
Our jewelry has a manufacturing warranty, i.e. for a manufacturing error. For example, the clasp of a chain does not work (the request for warranty in this case must be within 3 days after delivery of the jewelry).
NO WARRANTY for use, since the jewels are delicate pieces that require certain care. WE DO NOT EXCHANGE USED OR BROKEN ACCESSORIES - We are not responsible for the neglect of accessories.
What material is our jewelry made of?
All our jewelry is made of 925 silver
You can request an exchange up to 10 days after the purchase.
What should I do if the product does not arrive in good condition?
Contact us at jewelryavril@gmail.com or by whatsapp 3515210292
Do the jewels have warranty?
Our jewelry has a manufacturing warranty, i.e. for a manufacturing error. For example, the clasp of a chain does not work (the request for warranty in this case must be within 3 days after delivery of the jewelry).
NO WARRANTY for use, since the jewels are delicate pieces that require certain care. WE DO NOT EXCHANGE USED OR BROKEN ACCESSORIES - We are not responsible for the neglect of accessories.
What material is our jewelry made of?
All our jewelry is made of 925 silver